News for 'complaint redressal'

On day of Musk's Twitter takeover, govt amends social media grievance rules

On day of Musk's Twitter takeover, govt amends social media grievance rules

Rediff.com28 Oct 2022

The government on Friday tweaked IT rules to pave the way for setting up of grievance appellate panels, which will settle issues that users may have against the way social media platforms initially addressed their complaints regarding content and other matters.

TRAI to announce new measures to check call drop menace

TRAI to announce new measures to check call drop menace

Rediff.com29 Apr 2015

TRAI to soon put in place a new set of 'service quality benchmarks' to monitor call drop

Rajya Sabha passes Multi-State Cooperative Societies (Amendment) Bill

Rajya Sabha passes Multi-State Cooperative Societies (Amendment) Bill

Rediff.com2 Aug 2023

The Rajya Sabha on Tuesday gave its green light to the Multi-State Cooperative Societies (Amendment) Bill 2023. This Bill introduces significant amendments to the Multi-State Cooperative Societies (MSCS) Act. These modifications aim to enhance the transparency and accountability of these cooperatives' operations in a bid to improve governance.

Finfluencers: Real Or Fake Experts?

Finfluencers: Real Or Fake Experts?

Rediff.com27 Jul 2023

A mass fan following or a large number of views on a YouTube channel can't possibly constitute 'credentials'.

Buyers Can Opt Out If Builder Fails On Commitments

Buyers Can Opt Out If Builder Fails On Commitments

Rediff.com27 Sep 2023

Section 19(4) of the RERA Act entitles allottees to a refund if the developer doesn't comply with the terms of the sale agreement.

Banks not to make any dividend payment for FY20; told to retain profit

Banks not to make any dividend payment for FY20; told to retain profit

Rediff.com4 Dec 2020

In view of the economic shock caused by the COVID-19 pandemic, Reserve Bank of India (RBI) on Friday asked scheduled commercial banks and co-operative banks not to make any dividends for the financial year ended March 2020. In view of the ongoing stress and the heightened uncertainty on account of the pandemic, RBI said it is imperative that banks continue to conserve capital to support the economy and absorb losses, if any. The decision is based on review of the September quarter financial performance of banks.

EPF Withdrawal Claim Rejected? Here's Help

EPF Withdrawal Claim Rejected? Here's Help

Rediff.com3 Oct 2023

Post your financial planning queries for rediffGURU and financial planning expert, Colonel Sanjeev Govila.

Banks' Digital Push Risks Customers' Safety

Banks' Digital Push Risks Customers' Safety

Rediff.com28 Jul 2023

We as customers have to be conscious and careful to sidestep numerous types of frauds made possible under a mindless shift to a digital ecosystem without customer-redress procedures, warns Debashis Basu.

RBI's retail direct scheme could be a game changer

RBI's retail direct scheme could be a game changer

Rediff.com12 Nov 2021

Prime Minister Narendra Modi will on Friday launch two schemes of the Reserve Bank of India (RBI) that may go a long way in changing how the household sector invests, and complains if anything goes wrong with their savings. These schemes - retail direct and an integrated ombudsman - will be launched by the Prime Minister virtually, in the presence of Finance Minister Nirmala Sitharaman. With the introduction of retail direct, a common man can directly take a position in government securities (G-Sec), considered to be the safest asset class a sovereign can offer.

Quality Control Orders: What does this mean for domestic industry?

Quality Control Orders: What does this mean for domestic industry?

Rediff.com25 Apr 2024

From toys, footwear and furniture to insulated flasks, smart meters, and air coolers - the Central government over the last decade has mandated higher standards for production and imports of such items. Sample this: Till 2014, there were 14 Quality Control Orders (QCOs) covering 106 products. By the latest count, there are 156 QCOs on 672 products.

Sorry state of affairs: SC on lack of sexual harassment panels at workplace

Sorry state of affairs: SC on lack of sexual harassment panels at workplace

Rediff.com12 May 2023

The top court said there are serious lapses in the enforcement of the 2013 Prevention of Sexual Harassment Act.

Read All Contracts Carefully!

Read All Contracts Carefully!

Rediff.com24 Mar 2023

Suppose you had bought a television set that came with a one-year warranty. It breaks down two years after purchase. You can't react emotionally and say that such an expensive set should last for at least five-six years.

Shehbaz Sharif rakes up Kashmir after becoming Pak PM for a 2nd time

Shehbaz Sharif rakes up Kashmir after becoming Pak PM for a 2nd time

Rediff.com3 Mar 2024

Shehbaz, 72, who was the consensus candidate of the Pakistan Muslim League-Nawaz (PML-N) and the Pakistan Peoples Party (PPP), received 201 votes, 32 more than what was required to become leader of the House in the 336-member Parliament.

WhatsApp bans over 23.28 lakh Indian accounts in August

WhatsApp bans over 23.28 lakh Indian accounts in August

Rediff.com1 Oct 2022

Over 23.87 lakh Indian accounts were banned by WhatsApp in July.

Kashmiri migrant employees will be posted in secure locations by June 6

Kashmiri migrant employees will be posted in secure locations by June 6

Rediff.com1 Jun 2022

In view of increased threat perception, the Jammu and Kashmir administration on Wednesday decided to immediately post Kashmiri migrants employed under prime minister's special package and other employees belonging to the Jammu division in "secured locations'' in the Valley by June 6, officials sources said.

Investors: Beware of your broker

Investors: Beware of your broker

Rediff.com27 Apr 2018

If you leave too much money lying in your trading account or hand over your securities to brokers, there is always the risk that they could use it to trade in the markets.

Hotels, restaurants barred from levying service charge

Hotels, restaurants barred from levying service charge

Rediff.com4 Jul 2022

Amid rising consumer complaints, the Central Consumer Protection Authority (CCPA) on Monday barred hotels and restaurants from levying service charge automatically or by default in food bills and allowed customers to file complaints in case of violation. The CCPA has issued guidelines for preventing unfair trade practices and violation of consumer rights with regard to levying of service charge. "No hotels or restaurants shall add service charge automatically or by default in the bill," CCPA chief commissioner said in the guideline.

11th anniversary of Nirbhaya: 'Nothing has changed'

11th anniversary of Nirbhaya: 'Nothing has changed'

Rediff.com16 Dec 2023

A 23-year-old physiotherapy intern, who came to be known as "Nirbhaya (the fearless one)", was raped and assaulted by six men inside a bus in south Delhi on December 16, 2012, before being thrown out of the moving vehicle.

New IT rules to stop misuse of social media: IT minister

New IT rules to stop misuse of social media: IT minister

Rediff.com27 May 2021

"Ordinary users of WhatsApp have nothing to fear about the new Rules. Its entire objective is to find out who started the message that led to commissioning of specific crimes mentioned in the rules," Prasad added.

Don't issue/upgrade cards without customers' consent: RBI

Don't issue/upgrade cards without customers' consent: RBI

Rediff.com21 Apr 2022

The Reserve Bank on Thursday asked card companies not to issue unsolicited credit cards or upgrade an existing card without the explicit consent of the customer, failing which they will have to pay double the billed amount as penalty. It also asked card issuers and third-party agents not to resort to intimidation or harassment during recovery of dues from customers. In its master directions on credit card and debit card issuance, the RBI said "the issue of unsolicited cards/upgradation is strictly prohibited".

IT minister pulls up WhatsApp for incorrect India map

IT minister pulls up WhatsApp for incorrect India map

Rediff.com31 Dec 2022

The minister also made it clear that "all platforms that do business in India and/or want to continue to do business in India, must use correct maps".

Portal for info on unclaimed bank deposits to be ready in 3-4 months: RBI

Portal for info on unclaimed bank deposits to be ready in 3-4 months: RBI

Rediff.com6 Apr 2023

Reserve Bank of India on Thursday said a centralised portal would be ready in three to four months wherein depositors and beneficiaries can access details of unclaimed deposits across various banks. As of February this year, about Rs 35,000 crore of unclaimed deposits were transferred to RBI by public sector banks in respect of deposits which were not operated for 10 years or more. "In order to improve and widen the access of depositors/beneficiaries to such data, RBI has decided to develop a web portal to enable search across multiple banks for possible unclaimed deposits based on user inputs," RBI Governor Shaktikanta Das said while announcing the first bi-monthly monetary policy for the current financial year.

HC judge recuses from pleas on suspension of social media accounts

HC judge recuses from pleas on suspension of social media accounts

Rediff.com1 Aug 2023

Justice Subramonium Prasad said petitioner lawyer Sanjay Hegde is a "good friend" of his and that the pleas be listed before some other bench.

What the new OTT/social/digital media policy says

What the new OTT/social/digital media policy says

Rediff.com25 Feb 2021

The salient features of the new OTT/social media policy announced by the Information Technology Minister Ravi Shankar Prasad and Information and Broadcasting Minister Prakash Javadekar on February 25, 2021.

A woman's woes after filing a sexual harrassment complaint

A woman's woes after filing a sexual harrassment complaint

Rediff.com6 Apr 2015

"They would say, 'Look at these modern women. If someone puts a hand on their shoulder, they cry sexual harassment'. I became the butt of everybody's jokes." Read on to find out more

Editors Guild advises caution as The Wire retracts Meta stories

Editors Guild advises caution as The Wire retracts Meta stories

Rediff.com28 Oct 2022

The Editors Guild of India on Friday said it was 'disturbed' by the recent turn of events with respect to reports published by news portal The Wire on Meta and urged newsrooms to 'resist the temptation of moving fast on sensitive stories'.

Sexual assault claims: DCW issues notice to sports ministry, Delhi Police

Sexual assault claims: DCW issues notice to sports ministry, Delhi Police

Rediff.com19 Jan 2023

Wrestler Divya Kakran defends WFI chief Brij Bhushan

Buying Financial Products? Beware!

Buying Financial Products? Beware!

Rediff.com27 Nov 2023

Avoid relying on a bank RM for investment advice. Instead, approach a Sebi-registered investment advisor whose livelihood depends on the fee paid by his customers and not on product commissions.

Act fast if your broker is shutting shop

Act fast if your broker is shutting shop

Rediff.com6 May 2016

Investors must withdraw funds, open a new trading account and transfer assets.

Inside India's new Digital Personal Data Protection framework

Inside India's new Digital Personal Data Protection framework

Rediff.com13 Aug 2023

A new law that defines how companies should process users' data came into force with the President giving assent to the Digital Personal Data Protection (DPDP) Act passed by Parliament in the just-concluded monsoon session. The law arms individuals with greater control over their data while allowing companies to transfer users' data abroad for processing, except to nations and territories restricted by the Centre through notification. It also gives the government power to seek information from firms and issue directions to block content.

Govt has set up grievance appellate cell for social media users, lawyer tells HC

Govt has set up grievance appellate cell for social media users, lawyer tells HC

Rediff.com16 Feb 2023

The Centre Thursday told the Delhi high court it has set up an appellate mechanism to deal with grievances of the users arising from the decisions of social media platforms.

SC clarifies on when you are NOT consumer of a bank

SC clarifies on when you are NOT consumer of a bank

Rediff.com23 Feb 2022

A person availing the services of a bank for 'commercial purpose' is not a consumer under the Consumer Protection Act, the Supreme Court has said. The apex court stated that to come within the ambit of the consumer, a person will have to establish that the services were availed exclusively for earning his livelihood by means of self employment. A bench of Justices L Nageswara Rao and B R Gavai said there cannot be any straitjacket formula and such a question will have to be decided in the facts of each case, depending upon the evidence placed on record.

'My 7 years in Anda cell were the most inhuman form of solitary confinement'

'My 7 years in Anda cell were the most inhuman form of solitary confinement'

Rediff.com18 Mar 2024

'When there was no crime committed, everything had to be fabricated. They see it as a war, and everything is fair in love and war.'

Govt gets 5.59 lakh public grievances so far this yr

Govt gets 5.59 lakh public grievances so far this yr

Rediff.com12 Jul 2022

The Centre received 5.59 lakh public grievances against various government departments in the first half of this year, with the Department of Financial Services (DFS) getting most of such complaints, according to an official report.

Pay all bills, make investments from one place

Pay all bills, make investments from one place

Rediff.com11 Aug 2017

BBPS allows you to pay electricity, telephone, water supply, gas and DTH bills. Its scope will be expanded to include other payments like school and university fees, government taxes, insurance premiums, mutual fund investments, even credit card bills.

Acid attack victims to get quota in central govt jobs

Acid attack victims to get quota in central govt jobs

Rediff.com28 Jan 2018

One per cent posts each shall be also reserved for people suffering from autism, intellectual disability, specific learning disability and mental illness.

Inform borrowers upfront about recovery agents: RBI to digital lenders

Inform borrowers upfront about recovery agents: RBI to digital lenders

Rediff.com14 Feb 2023

The Reserve Bank on Tuesday directed digital lending entities to disclose upfront the names of of their empanelled agents authorised to contact borrowers in case of default of loan, and also intimate the details to customers before initiating the recovery process. In August last year, the RBI had tightened norms for digital lending to prevent charging of exorbitant interest rates by certain entities and also check unethical loan recovery practices. Under the new norms, all loan disbursals and repayments are required to be executed only between the bank accounts of borrower and the regulated entities (like banks and NBFCs) without any pass-through/ pool account of the Lending Service Providers (LSPs).

SpiceJet offloads unruly flier for misbehaving with female cabin crew member

SpiceJet offloads unruly flier for misbehaving with female cabin crew member

Rediff.com23 Jan 2023

The sources said that during the boarding, the male passenger behaved in an unruly manner and touched the female cabin crew member inappropriately.

Govt on Musk's Twitter takeover: How does it matter who owns what?

Govt on Musk's Twitter takeover: How does it matter who owns what?

Rediff.com28 Oct 2022

India's expectation of Twitter complying with the country's rules for social media platforms will not change with its takeover by Elon Musk, according to a senior minister.

Facebook's India head Ajit Mohan quits

Facebook's India head Ajit Mohan quits

Rediff.com3 Nov 2022

Social media giant Meta on Thursday said its India head Ajit Mohan has resigned from the company.